Sales Terms / Return & Exchange Policy
Your satisfaction is important to us. In order to continue to offer our customers the largest selection at the lowest possible price, here are our terms & conditions.
Michael Levine, Inc. recommends that customers purchase swatches if they are not familiar with a particular fabric or color before the final purchase of material to avoid any inaccurate color matching such as color variances caused by individual monitor color settings.
We are committed to delivering high-end quality products and services that you are accustomed to expect from Michael Levine, Inc. If for any reason, you are not satisfied with the quality of our products or services, please contact us within 7 days of receiving your order and we will try to accommodate you within the guidelines of our policies.
Return & Exchange Policy
Michael Levine, Inc. does not exchange items.
We understand that an item may need to be returned. Returns will be accepted within 30 days of the shipment date. Swatches and fabric cuts of 2 yards or less cannot be returned. All returned items will be refunded at half the purchase price of the returned item. All shipping costs are not refundable. Items returned must be in their original condition. Items returned in non-resalable condition will be returned to sender, and no refund will be given. Once returned, the original form of payment will be credited within two weeks of receiving the returned item(s).
For hygiene reasons we do not exchange or refund Pillows and Pillow Forms. Please ensure you select these items carefully before purchase.
All Special Orders and Special Order items cannot be returned.
Michael Levine, Inc. is not responsible for items that are lost or damaged in transit. However, we are willing to work with our carrier to help our customers resolve the problem.